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2024 \u00a9Red Lobster Hospitality LLC. All Rights Reserved.
Terms & Conditions Accessibility
Privacy Notice (Updated February 9, 2024)\u00a0/ Your California Privacy Rights
Red Lobster Management LLC
Privacy Notice
Effective Date: February 9, 2024
US residents may view additional disclosures on their rights here.
To jump to additional information on our Canadian Services, click here.
This \u201cPrivacy Notice\u201d describes how Red Lobster Management LLC and Red Lobster Canada, Inc. (\u201cRed Lobster,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) collects, uses, shares, and otherwise processes your personal information in connection with our websites (\u201cWebsite\u201d); mobile applications available in your jurisdiction (\u201cApp\u201d); social media pages that we own and control; other digital platforms, including electronic devices and kiosks at Red Lobster restaurant locations that link to this Privacy Notice; and offline activities, including at Red Lobster restaurant locations (collectively, the \u201cServices\u201d).
Red Lobster may provide additional privacy notices applicable to specific Services which will supplement this general Privacy Notice. This Privacy Notice does not apply to personnel or job applicants.
TABLE OF CONTENTS
Categories and Sources of Personal Information We Collect
Our Use of Personal Information
Our Disclosures of Personal Information
Choice and Control of Personal Information
Security of Personal Information
Changes to this Privacy Notice
Personal Information Practices and Notice at Collection
categories-and-sources-of-personal-information-we-collect
Categories and Sources of Personal Information We Collect
The personal information we collect depends on how you interact with us, the Services you use, and the choices you make. We collect personal information about you in different ways and from different sources, including through the Services we provide.
Personal Information You Provide to Us
You provide personal information to us in various ways, including when you create or modify an account with us, use our Services, make a purchase from us, ask us for information about our Services, sign up for an event, enter a contest or sweepstakes, contact the customer relationship center, or otherwise communicate with us. For example, we collect:
Information Automatically Collected
We, our service providers, and third-party partners may automatically collect information about you and your device that you connect to the Services, including:
You may use app or device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information necessary for certain Services, those Services may not function correctly or be available for use.
Information We Generate About You
We generate personal information from the personal information we collect. For example:
Information From Other Sources
We obtain personal information from others when you direct them to disclose information to us and from these sources:
We may combine personal information about you that we receive from any of the above sources and use that combined information for the purposes set out in this Privacy Notice.
Information About Others
If you send us another person\u2019s personal information (such as when placing an order for delivery to a personal or household address that is not yours), we will collect and process such personal information for the purposes for which you provided us such personal information. When you share the personal information of others with us, you are responsible for ensuring that you have their permission to do so.
When you purchase one of our gift cards on-line, we collect your name, the recipient\u2019s name, the shipping and billing address(es) and phone number (or email address, for e-gift cards), credit card information (including CVV and expiration date), amount of the gift card, and the personal message you choose to provide. This information is used to process and fulfill your gift card order.
Cookies and Other Similar Data Collection Technologies
Our websites, mobile apps, and other online Services use cookies, pixels, tags, trackers, and similar digital technologies to operate and to help collect data.
Our Websites and Apps often include web beacons, cookies, pixels, tags, trackers, and similar digital technologies from third-party vendors. Sometimes, that is because we have hired the third party to provide services on our behalf, such as site analytics or advertising. In other cases, it is because our Websites and Apps contain third-party content (such as embedded videos, maps, plug-ins, or ads) that use digital technologies to track the content\u2019s operation and performance, as well as your interaction with the content to determine its effectiveness. When your browser connects to a third party\u2019s web server to retrieve content and/or web beacons, that third party can set or read its own cookies on your device and may collect information about your online activities over time and across different websites or online services that also have that third party\u2019s content or web beacons.
For example, our Websites and Apps use third-party tools (such as Snapchat, AdRoll, Google Analytics, and other Google services), to support the operation and performance of our online Services and to analyze your interactions and experiences with our Services.
You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our Websites, click here. You can learn more about how Facebook uses data here. You may be able to opt out\u2011out of personalized ads from Google by following steps set forth here, or from Facebook by following steps set forth here.
For more information about the privacy practices of the other third parties, please review their privacy notices.
Interest-Based Advertising
On some pages of our Websites we allow third-party advertising partners to use cookies, web beacons, and other digital technologies to collect or receive information regarding your activities on those Websites (e.g., your IP address, page(s) visited, time of day, and other identifiers). We may also disclose such information we have collected to advertising and analytics companies. These companies may use this information (and combine it with information collected over time and across other websites, apps, or other digital services) to deliver targeted advertisements to you, to provide measurement services when you use our Services, and when you interact with other (non-Red Lobster) websites and online services. This practice is commonly called \u201cinterest-based advertising\u201d or \u201conline behavioral advertising.\u201d Please refer to section titled, How to Exercise Your Privacy Rights for information on opting out of the use of your data for advertising purposes.
Industry-wide opt-outs. Many advertising and analytics providers are members of associations, which provide a way to opt out of analytics and/or ad targeting, which you can access at:
We may also work with companies that do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may still receive interest-based advertising from other companies.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads may be less relevant to you and your interests. To successfully opt out, you must have cookies enabled in your web browser (see your browser\u2019s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser\u2019s saved cookies, you will need to opt-out again.
Mobile advertising ID controls. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system may provide options to limit tracking and/or reset the advertising ID.
Browser controls. Web browsers vary on whether they are set to accept or allow various types of cookies and similar digital technologies by default. You can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies and similar digital technologies, this could affect our ability to provide certain features or services of our Websites. If you choose to delete digital technologies, settings, and preferences controlled by those digital technologies, including advertising preferences, may be deleted and may need to be recreated.
Do Not Track. Some browsers have incorporated \u201cDo Not Track\u201d (\u201cDNT\u201d) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above. To find out more about \u201cDo Not Track,\u201d you can visit http://www.allaboutdnt.com.
our-use-of-personal-information
Our Use of Personal Information
We use the personal information we collect for purposes described in this Privacy Notice or otherwise disclosed to you. For example, we have in the past used and may use personal information for these purposes:
our-disclosures-of-personal-information
Our Disclosures of Personal Information
We disclose your personal information as described below and as otherwise described in this Privacy Notice or at the time of collection.
other-sites-and-services
Other Sites and Services
Our Services may contain links to websites, mobile applications or other online services operated by third parties (\u201cOther Sites\u201d) even if they look similar to ours. Please be aware that Red Lobster doesn\u2019t own or operate Other Sites and we are not responsible for any Other Sites, their content or operation or the privacy policies, notices and/or practices of third parties that offer them, even if you access them via our Services. The links to Other Sites are for your convenience and do not signify our endorsement of, or affiliation with, any third party or its services.
We may occasionally partner with third parties that provide members in our My Red Lobster Rewards Loyalty program with opportunities to earn rewards by participating in activities such as surveys, contests, or promotions. Participation is voluntary and any information that members choose to share directly with these third parties is subject to the third parties\u2019 privacy policies or notices and terms of use. We are not responsible for any transactions that occur between members and such third services.
choice-and-control-of-personal-information
Choice and Control of Personal Information
Privacy rights. Residents of certain jurisdictions may be able to exercise privacy rights with respect to the personal information we process as described in the U.S. State Law Privacy Rights and the Notice to Canadian Residents section.
Opt-out of marketing communications.
Choices for Cookies and Similar Technologies. See the Cookies and Other Similar Data Collection Technologies and Interest-Based Advertising sections for choices about cookies and other analytics and advertising controls.
Location Information. You may be able to use your mobile device settings to deactivate our collection of your location information.
Choosing Not to Share Your Personal Information. If you do not provide the personal information we need to provide the Services, we may not be able to provide you with the Services or certain Services\u2019 features.
security-of-personal-information
Security of Personal Information
We use a variety of technical, organizational, and physical safeguards designed to protect your personal information. However, no systems, applications, or websites are 100% secure. We cannot guarantee the security of your personal information. To help protect your personal information, you must use a strong password and never disclose your password to anyone or use the same password with other sites or accounts.
international-data-transfers
International Data Transfers
We are headquartered in the United States and may use service providers who operate in other countries and access, store or otherwise process your personal information in the U.S. or other foreign jurisdictions. Your personal information may be transferred to or from the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.
children
Children
Our online Services are not intended for use by children under the age of 16. If we learn that we have collected personal information of a child under 16 without the consent of the child\u2019s parent or guardian, we will take steps to delete such information. If you believe that we may have collected personal information online from a child under the age of 16, please contact us at complianceethics@redlobster.com.
changes-to-this-privacy-notice
Changes to this Privacy Notice
We will update this Privacy Notice from time to time for any reason in our discretion. If we make material changes to the Privacy Notice, we will notify you by providing a new notice and changing the effective date listed in this Privacy Notice. Any modifications to this Privacy Notice will be effective upon our posting of the modified version as described above (or as otherwise indicated at the time of posting).
notice-to-canadian-residents
Notice to Canadian Residents
The following provisions apply to our Services provided in Canada in addition to the Privacy Notice, and govern in the event of a conflict with the rest of this Privacy Notice:
Please note that our App and Rewards program are not currently available in Canada. We have no restaurants in the province of Qu\u00e9bec and our Canadian Services are not intended to be offered to individuals in Qu\u00e9bec.
Collection, Use, and Disclosure of Personal Information:
Red Lobster is responsible for personal information in its custody and control. Personal information means information about an identifiable individual, as defined under applicable Canadian privacy legislation. We rely on your consent to collect, use, and disclose personal information (including when we collect personal information from or disclose personal information to a third party for their own purposes), subject to limited exception under applicable law.
We will not disclose, trade, rent, sell, or otherwise transfer your personal information, except for the specific purposes set out in this Privacy Notice or as you may otherwise consent, or as otherwise required or permitted by applicable law. We will obtain your consent prior to sharing your personal information with our affiliates or other third parties for their own marketing or advertising purposes.
Data Location:
Your personal information may be maintained, processed, and/or accessed on our behalf by our affiliates and other third-party service providers in Canada, the U.S., or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. As personal information is processed in the U.S., or another jurisdiction, it may be accessible by the courts, law enforcement, and national security authorities in accordance with the laws in that country.
Privacy Rights:
You have the right to access, update, and correct inaccuracies in your Personal Information (as defined under Canadian privacy legislation) in our custody and control, subject to certain exceptions prescribed by law. You may also request to withdraw your consent, subject to legal and contractual restrictions.
You may request access, updating, and corrections of inaccuracies by contacting us at the contact information below. Any such written request must include \u201cCanadian Privacy Rights Request\u201d in the first line of the description, include your name, street address, city, province, and postal code and explain your request in detail. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their Personal Information records.
Contact Us:
You may contact us as set out below if you have any questions or comments about the privacy practices related to our Canadian Services or otherwise have a question or compliant about the manner in which we or our service providers treat personal information collected in connection with our Canadian Services or our policies and practices with respect to our service providers related to our Canadian Services located outside of Canada.
Red Lobster Management LLC
Attn: Canadian Privacy Compliance Coordinator
450 S. Orange Ave., Suite 800
Orlando, FL 32801-3383
Email: complianceethics@redlobster.com
Phone at 844-755-3425, ext. 2
us-state-law-privacy-rights
U.S. State Law Privacy Rights
Scope
Except as otherwise provided in this Privacy Notice, this U.S. State Law Privacy Rights section applies to residents of California, Virginia, Colorado, Connecticut, Utah, and other states where laws applicable to Red Lobster grants their states\u2019 respective residents the rights described below. For purposes of this U.S. State Law Privacy Rights section, \u201cpersonal information\u201d has the meaning given to \u201cpersonal information,\u201d \u201cpersonal data,\u201d or similar terms defined under the applicable privacy laws. Not all rights listed below apply in all states. The specific rights available to you may depend on the state you in which you reside.
Privacy Rights. Depending upon your state of residency, you may be able to exercise some or all of the rights listed below. These rights are not absolute and, depending upon the circumstances, we may limit or deny your request as permitted by applicable law.
We do not have actual knowledge that we have sold or shared the personal information of individuals under 16 years of age.
How to Exercise Your Privacy Rights
personal-information-practices-and-notice-at-collection
Personal Information Practices and Notice at Collection
In the below list, we describe our personal information practices in the past 12 months and presently including by reference to the categories in the \u201cCategories and Sources of Personal Information We Collect\u201d section. Information you provide to us in free-form webforms or during offline interactions may contain other categories of personal information not described below. We identify how we may disclose your personal information in the \u201cOur Disclosures of Personal Information\u201c section. For information about the categories of sources of personal information, see the section \u201cCategories and Sources of Personal Information We Collect.\u201d For more information about our purposes for collecting, using, disclosing and otherwise processing your personal information, see the section \u201cOur Use of Personal Information.\u201d The specific information we collect or process will depend on the nature of your interactions with us.
Categories of third parties to whom we share this personal information for interest-based advertising: None.
Notice of Financial Incentive and Bona Fide Loyalty Program Disclosure
We may offer various programs (such as a rewards program and wireless internet access (Programs)) that may constitute a financial incentives or loyalty programs under applicable privacy laws. We provide details regarding these programs in the chart below.
You have the right to withdraw from these programs and may do so by following the instructions provided in accordance with the relevant program\u2019s terms. To withdraw from each of the relevant programs, you may contact Red Lobster though the Rewards App; emailing complianceethics@redlobster.com and referencing in the subject line the specific program from which you would like to withdraw; or calling us at 844-755-3425, ext. 2.
The value of the incentives provided in relation to the relevant programs depends on various factors such as: the benefits and insights that we realize and expect to realize when you continue to use our Services; sales directly or indirectly generated from participation in each program; whether the sales generated by the program exceeds the cost to us of offering the program; how many users sign up for the program; and increased goodwill toward us.
\n \n \n Program and Material Terms\n \n \n | \n \n \n \n \n \n \n\n \n \n How to Opt Into the Program\n \n \n | \n \n \n \n \n \n \n\n \n \n Incentive Offered for Your Participation\n \n \n | \n \n \n \n \n \n \n\n \n \n Personal Information We May Collect through the Program\n \n \n | \n \n \n \n \n \n \n\n \n \n Categories of Third Parties who May receive your Personal Information\n \n \n | \n \n \n \n
---|---|---|---|---|
\n \n \n My Red Lobster RewardsSM. By joining the My Red Lobster Rewards program, you may be able to share feedback on Red Lobster and our food and services through surveys that we send to you; in return, we will give you certain Red Lobster points.\n \n \n | \n \n \n \n \n \n \n \n \n\n \n \n By opting in to receive marketing from Red Lobster and/or completing the account registration process by creating a membership account.\n \n \n | \n \n \n \n \n \n \n \n \n \n \n \n Reward or bonus points you can accrue toward free or discounted menu items.\n \n \n | \n \n \n \n \n \n \n \n \n\n \n \n \u2022\tIdentifiers \u2022\tCommercial data \u2022\tCommunications data \u2022\tPreferential data \u2022\tDevice and network data \u2022\tInternet or other electronic network activity information Inferences\n \n \n | \n \n \n \n \n \n \n \n \n \n \n \n \u2022\tService Providers \u2022\tAffiliates\n \n \n | \n \n \n \n \n
\n \n \n Wireless internet (WiFi) access.\n \n \n | \n \n \n \n \n \n \n \n \n\n \n \n By providing us your email address on the WiFi access page and agree to the applicable terms of use.\n \n \n | \n \n \n \n \n \n \n \n \n\n \n \n Free WiFi internet access in our restaurants.\n \n \n | \n \n \n \n \n \n \n \n \n\n \n \n \u2022\tIdentifiers \u2022\tCommunications data \u2022\tDevice and network data Internet or other electronic network activity information\n \n \n | \n \n \n \n \n \n \n \n \n \n \n \n \u2022\tService Providers \u2022\tAffiliates\n \n \n | \n \n \n \n \n
Additional Notice for California Residents
Retention
We keep the categories of Personal Information described in this Notice for as long as is necessary for the purposes described in this Notice or otherwise authorized by law.
This generally means holding each category of Personal Information for as long as one of the following criteria apply:
Where Personal Information is used for more than one purpose, we may retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
Shine the Light
California residents may request obtain information of the third parties to whom Red Lobster may have shared personal information for its third parties\u2019 direct marketing purposes, by contacting Red Lobster at ComplianceEthics@RedLobster.com, or by sending a letter to Red Lobster Management LLC, 450 S. Orange Ave, Suite 800, Orlando, FL 32801-3383, Attention: Compliance and Ethics Office. Requests must include \u201cCalifornia Privacy Rights Request\u201d in the first line of the description and include your name, street address, city, state, and ZIP code.
how-to-contact-us
How to Contact Us
If you have a privacy-related question, concern, or complaint for Red Lobster, please contact us through email at complianceethics@redlobster.com or phone at 844-755-3425, ext. 2. You may also write to us at:
Red Lobster Management LLC
Attn: Compliance and Ethics Office
450 S. Orange Ave., Suite 800
Orlando, FL 32801-3383
If you are contacting us about our Canadian Services or are otherwise a Canadian resident and have a privacy-related question, concern, or complaint related to us, include \u201cCanadian Privacy Rights Request\u201d in the first line of your written communication, include your name, street address, city, province, and postal code and explain your request or inquiry in detail.