FREQUENTLY ASKED
 QUESTIONS

Yes!  All Red Lobster locations offer To Go, which depending on location includes pickup, curbside pickup, delivery and catering.  To find out what options are available at your nearest location, CLICK HERE TO FIND YOUR LOCATION.

We partner with DoorDash’s delivery team to fulfill delivery orders placed on our website. We’re confident that DoorDash will provide quality service for our guests, at the most possible locations. Red Lobster delivery is also available through several other third-party delivery partners, but the Red Lobster website is the only place to order the entire Red Lobster menu for delivery.

Yes.  Red Lobster delivery is available through several other third-party delivery partners, but the Red Lobster website is the only place to order the entire Red Lobster menu for delivery.

Delivery is available at most Red Lobster locations.  In the U.S., to see if delivery is available near you, click “Find a Location Near You” on our U.S. website.  If delivery is available, the delivery hours will be indicated in the location information. Please note, however, that once you enter your address, delivery may not be available as we limit our delivery radius to ensure our guests receive the best To Go experience.  In Canada, to see if delivery is available near you, click “Order Delivery” on our Canadian website and it will link you directly to DoorDash’s website to find availability and place your order.

Delivery hours vary by location. Available delivery hours can be seen when selecting your location when placing your order.

Delivery fees may vary by location. The delivery fee specific to your location will be shown during the checkout process when you place your order.

Yes.  When you place a delivery order on our website, you can schedule your same day order during available delivery hours which will be shown when placing your order.

Not if you order delivery through our U.S. website.  Since our priority is getting your order prepared and delivered, we aren’t able to make changes to delivery orders once they have been submitted.  If you order delivery through our Canadian website by clicking “Order Delivery,” you will be linked to DoorDash’s website to place your order, and please consult DoorDash’s terms and conditions regarding changes to your order.

We will provide a reasonable estimated time of arrival (ETA) when you place your order. After that, DoorDash is responsible to transport your food in a reasonable amount of time.

We will provide you with tracking information when you place your order. Click on the link provided to view the current status and ETA of your order.

If you placed your delivery order on our U.S. website or through our My Red Lobster Rewards app, please contact the restaurant and ask to speak with a manager to relay your concerns. Let the manager know you placed your order through our website or app.  If you placed your delivery order through a third-party delivery partner app or website, or through DoorDash by clicking “Order Delivery” on our Canadian website, please contact the third party delivery partner or DoorDash directly.

Yes. You may pay ahead and select curbside pickup when you place your order.  Then drive up to one of the designated curbside pickup parking spots at the restaurant where you placed the order and call the phone number indicated on the sign at the parking space to let the restaurant know you have arrived.  A Red Lobster employee will bring your order hot and fresh to your car.

Yes. We offer touchless payments online, and via our app for My Red Lobster Rewards members. You can leave instructions for contactless pickup or delivery.

Yes.  Beer and wine are available To Go at certain Red Lobster locations in both the U.S. and Canada. To find out if Beer and wine are available To Go at your nearest location, click “Find a Location Near You” on our website. Beer and wine To Go is only available where allowed by law; void where prohibited.  Beer and wine To Go purchases in the U.S. and Canada must be made with a food order, and all beer and wine To Go purchases are only available for pickup. You must be 21 or older in the U.S. and 18 or older (19 in Ontario and Saskatchewan) in Canada to purchase alcohol. Don’t drink and drive.  Additional restrictions may apply.

Yes.  Red Lobster offers a variety of catering items for both pickup and delivery at many locations in the U.S., but not in Canada.  To find out if catering is available at your nearest location, click “Find a Location Near You” on our U.S. website.  To place a catering order, click “Catering” on our website or call your selected restaurant.   My Red Lobster Rewards members may also order catering by using the My Red Lobster Rewards App to connect online or calling the number indicated on the app.  We partner with ezCater’s delivery team to fulfill catering delivery orders.  We’re confident that ezCater will provide quality service for our guests, at the most possible locations.

To Go orders placed through our U.S. website or My Red Lobster Rewards app for “pickup”, “curbside” or “delivery,” and through our Canadian website for “pickup” or “curbside,” and that request Order Time “asap” are non-cancellable and non-refundable.  If such To Go orders are placed for a future Order Time, they may be cancelled, and the amount paid for them fully refunded via the same method of payment originally used, until 60 minutes prior to a future designated Order Time, after which they become non-cancellable and non-refundable.

If you order delivery through our Canadian website by clicking “Order Delivery,” you will be linked to DoorDash’s website to place your order, and please consult DoorDash’s terms and conditions regarding cancellation and refunds.    

 If you order catering through our U.S. website or My Red Lobster Rewards app for “pickup,” the order may be cancelled, and the amount paid will be fully refunded via the same method of payment originally used, until 4 hours prior to a future designated pickup time, after which the order will become non-cancellable and non-refundable. If you order catering for “delivery,” please refer to your email confirmation from ezCater for instructions regarding cancellation and refunds. 

To request a refund, if you placed a To Go order (a) through our U.S. website or My Red Lobster Rewards app for “pickup”, “curbside” or “delivery,” (b) through our Canadian website for “pickup” or “curbside,” or (c) through our U.S. website for catering “pickup,” please call the restaurant location where the order was placed.  If you placed a delivery order by clicking “Order Delivery” on our Canadian website, please contact DoorDash directly to request a refund.  If you placed a catering order for “delivery” through our U.S. website, please contact ezCater directly to request a refund.  If you placed your order through another third-party delivery partner app or website, please contact the third party delivery partner directly to request a refund.

Red Lobster protects online credit card orders placed directly on both our U.S. and Canadian websites with security standards that meet or exceed the current Payment Card Industry Data Security Standards (PCI-DSS) requirements.  This includes the use of encryption and tokenization for all credit card transactions as well as encryption for personal information.  If you place a delivery order by clicking “Order Delivery” on our Canadian website, which will link you to DoorDash’s website, please see the terms and conditions on DoorDash’s website for information regarding their data security practices and procedures.  If you place a catering order for delivery through our U.S. website, which will link you to ezCater’s website, please see the terms and conditions on ezCater’s website for information regarding their data security practices and procedures.

My Red Lobster Rewards is a rewards program that lets you earn points toward rewards. And yes, it’s 100% free. You’ll earn 1 point for every $1 you spend on a meal at Red Lobster (with certain exceptions), and you’ll get a tasty reward every time you hit 125 points. Trust us, if you love seafood, those points add up fast.

My Red Lobster Rewards is available to be used at all Red Lobster restaurants in the U.S. (excluding Puerto Rico and Guam) by all U.S. residents who are the age of majority in their home state (which is usually 18 years old). You can register online at WWW.REDLOBSTER.COM/REWARDS, on the Tabletop Device in-restaurant or download our app.  Check the App Store and Google Play for the required supported versions of IOS and Android Operating systems.

The My Red Lobster Rewards loyalty program is subject to the full terms and conditions at WWW.REDLOBSTER.COM/TERMS-CONDITIONS

If you receive email from Red Lobster on a regular basis but have not yet completed your profile to earn points and rewards, you are a My Red Lobster Rewards Red Tier member. However, to receive points towards rewards and other perks, you will need to register online at WWW.REDLOBSTER.COM/REWARDS, on the Tabletop Device in-restaurant or download our app.

Yes, you'll automatically get a reward for 10% off your order to use on your next dine-in visit as a welcome gift for completing your profile. This reward will be added to your account wallet 24-48 hours after completing your profile.

We use administrative, technical, and physical safeguards to protect the information you give us when you sign up. We may use this information to send you coupons, offers and other program-related communications. You can read more about our data security and marketing practices in our full Online Privacy Notice at REDLOBSTER.COM/PRIVACY-POLICY .

You can earn points when dining in-restaurant by signing into your account on the Tabletop Device, through your RedLobster.com account or by scanning your receipt through the app.

If scanning your receipt, touch the “Scan a Receipt” button in the app, and your phone will switch to the camera view. Then, hold your phone over the QR code at the bottom of the receipt. This will scan the code for your purchase.

Points and rewards take about 24 hours to appear in your account. Please note that you can’t scan the same receipt more than once, you can only scan 2 receipts within 24 hours, and you can’t scan receipts more than 30 days old.

Definitely. On the app’s Scan Receipt screen, tap “Enter Manually” and enter the 12 characters below the QR code on your receipt. Or, you can log into your account at WWW.REDLOBSTER.COM/REWARDSand go to the “My Rewards” page to enter the QR code.  Your points will be in your account within 24 hours. Please note that the number zero "0" may appear to be the letter "O" which will not be in the code. If the code is entered incorrectly please ensure that you are using the numerical character for zero "0" and not the letter "O".

You’ll earn points for every dollar you spend at Red Lobster, except tax, tip, delivery fees, the purchase of gift cards and, depending on which state you’re in, alcohol purchases.

You’ll automatically get a reward every time you hit 125 points. It takes about 24 hours for your reward to become available, but it’s worth the wait. Rewards typically give you a choice of three offers so you can pick your favorite.

You can redeem rewards when dining in-restaurant, either through the app or through the Tabletop Device. You can also redeem one reward on online orders when made through WWW.REDLOBSTER.COM. 

Points expire after 12-months of inactivity, but most rewards expire within 90 days. To see when your reward expires, just go to your app’s navigation bar and click on Rewards or sign into your account on RedLobster.com or on the Tabletop Device in-restaurant. 

Yes, but on the plus side, you can combine Rewards with email or printed coupons, and you can even redeem multiple Rewards at the same time. You can use the app to locate participating restaurants.

You sure will, if you sign up for My Red Lobster Rewards 10 days prior to your birthday and include your birth date. If you didn’t, you can add it to your profile on the Account screen in the app.

You must earn 300 points in 12 months to reach Platinum status.  You receive earned points for every dollar that you spend on qualifying products. Bonus* points, count toward earning rewards but do not count toward your tier status.

In addition to all the great perks you receive as a My Red Lobster Rewards member, by being a Platinum member you also receive one bonus point for each dollar spent on qualifying products on online delivery and To Go orders made through RedLobster.com, and elevated options to earn points faster, early access to select promotions  and more!

On the sign in screen for the app or RedLobster.com, tap “Forgot Password” and enter your email address. We’ll send you a link where you can reset your password. 

If you do not receive the email, please check your spam or junk folder. If you are using Gmail, check in your “Promotions” tab.  Please add NOREPLYACCOUNT@REDLOBSTER.COM to your Address Book, Contacts List, or Safe Senders List, to make sure you receive the Password Reset email.

Please visit the app’s Contact Us area or the Contact Us page on RedLobster.com and we’ll be happy to answer your question.  We will answer your question as quickly as possible. Please note, it may take up to three business days.

SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between mobile phones.

By joining Fresh Alerts, you will receive exclusive offers & notifications from Red Lobster directly to your mobile phone.

You will receive exclusive discounts/offers on Red Lobster menu items, promotions, news/alerts of NEW products, and much more! This information will come as a text message straight to your mobile phone.

Each message you receive is just like a standard text message. Therefore, if you have a text messaging and data plan, this counts as a regular text message. No hidden costs. Standard message and data rates may apply depending on your phone carrier plan.

You will receive no more than 10 messages per month.

A text program requires a mobile phone that has a data plan as well as the capability to open a browser. This means you’ll need a Smart Phone in order to participate.

Text your keyword to the phone number (ex: 677-66), just like sending a regular text message. Then, if you are a US resident, you will receive a text message back on your phone asking you to reply with your zip code to confirm receiving messages from Red Lobster. Once that is done, you will then receive a confirmation text that you joined Fresh Alerts and a coupon text 24 hours later (if applicable). Click on the link in the message to access your coupon.

If you want to opt-out of Fresh Alerts, you can reply with STOP at any point in time to the phone number you receive the texts from (677-66). You will then receive a confirmation text saying that you have been removed from the text program.

First, please confirm you have text messaging enabled with your carrier. If you use a pre-paid mobile phone service, your balance may be too low (assuming you pay for incoming text messages). Other reasons may include (but are not limited to) your phone being out of memory, your phone being out of network, or an unsupported carrier.

To send a gift card via postal mail or by email, please visit our GIFT CARDS PAGE.  The plastic gift cards come with a personalized greeting card.   

If you’re sending a last-minute gift, we recommend getting an eGift Card for immediate delivery.  

Please note that Red Lobster gift cards can only be used in the U.S.

Red Lobster Gift Cards are redeemable at all Red Lobster locations in the United States or when placing To Go and delivery orders at WWW.REDLOBSTER.COM.

When you receive your notification via email or mobile phone, you can view your eGift Card by clicking the "View your Gift Card” or “Activate Your Card Now" button. There are two ways to use your eGift Card:

• Print it: Click the "Print your gift card" button. Please be sure your printer is switched on and connected to your computer. Once your gift card has been printed, it can be used at any participating Red Lobster.
• Save it to your mobile device: Just show the eGift card on your device when you pay your check.
• Please note that Red Lobster gift cards can only be used in the U.S.

• For United States Gift Card Orders, call 800-248-4931 or 877-541-1154 or email GIFTCARDSERVICES@REDLOBSTER.COM
• For Canadian Gift Card Orders please call 888-245-6975 or email  GIFTCARDSERVICES@REDLOBSTER.COM.
• You can track your gift card order TRACK YOUR GIFT CARD ORDERONLINE.

Please call 877-720-6601 or CHECK YOUR GIFT CARD BALANCE ONLINE.

No, Red Lobster gift cards never expire or lose value.

We are often approached to support local organizations and causes, and each is worthy of consideration. That said, our resources are finite, and therefore we have chosen to focus on four specific areas that have long been part of Red Lobster’s philanthropic efforts: Hunger Relief, Disaster Relief, Sustainability and Youth Development. 

Our Corporate office handles global requests and requests specific to the Orlando, FL community where we are based. All other requests are handled by the General Managers of our local restaurants who can best evaluate the requests for their hometowns. 

Please be aware, all requests require organizations to be a 501c3 and aligned with our key philanthropic areas. Organizations must represent that their projects, programs and activities for which they are seeking funding do not discriminate on the basis of race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability or any other characteristic protected by applicable law.

If you are a national organization and think your organization is a good fit, please send your request by email to REDLOBSTERDONATIONS@REDLOBSTER.COM. Or, if you have a local request, find your local Red Lobster HERE, CLICK HERE TO FIND YOUR LOCATION.

Every week, we donate unused, wholesome food to local food pantries and organizations. Since RL Shares started in 2003, we’ve donated about 20 million meals.

This is our promise that all the seafood we serve is sourced with standards.

• Traceable – all our seafood is 100% traceable to a known and trusted source
• Sustainable – we only source from suppliers who follow industry best practices
• Responsible – we support and follow regulatory efforts that manage fish populations and mandate our suppliers comply with all applicable laws
  
  

CLICK HERE TO LEARN MORE ABOUT OUR COMMITMENTS.

We source a mindful combination of wild-caught and farm-raised shrimp from all over the world. CLICK HERE TO SEE A MAP OF LOCATIONS AND LEARN MORE ABOUT OUR PRACTICES, including certification.

We source our seafood from all over the world exclusively from suppliers who share our passion and commitment to sustainability and responsible sourcing. You can CLICK HERE TO LEARN MORE ABOUT WHERE OUR LOBSTER, CRAB, SHRIMP AND FISH COMES FROM AND HOW IT GETS FROM THE SOURCE TO YOUR PLATE.

Unlike some seafood restaurants, Red Lobster does not boil lobsters alive. Our culinary professionals are trained to humanely end the lobster’s life moments before they are cooked so our guests get the freshest, most delicious lobsters. Because the process is instant, it is the most humane way possible.

While some seafood can be delivered from the water to our restaurants fresh and never frozen, other seafood is frozen on the fishing boats or immediately at the docks to maintain the best quality and freshness. It is precisely because some of our seafood is flash frozen at the site of the catch that we can serve the highest quality seafood all year round.

We have zero tolerance for any supplier or business partner who violates the law, such as participating in illegal, unreported and unregulated fishing (IUU), compromises our standards or participates in social welfare abuses that conflict with our practices or policies. Our Code of Conduct clearly states our position on the importance of upholding human rights, social welfare and fair labor practices and our commitment to taking swift action if this code is violated.

As part of our Seafood with Standards commitments, we want to do everything we can to help protect and preserve our oceans and marine life so there is seafood to enjoy for generations. Ocean plastics have recently become an area of focus, so this an important step toward reducing the impact plastics is having on our oceans.

We are evaluating the use of all single-use plastics in our restaurants. We have begun testing eco-friendly straws as an alternative to plastic straws in some of our restaurants. We have also transitioned from plastic to paper To Go bags and continue to review our To Go packaging, including ways to reduce use of items like utensils.

If you’re craving the ultimate career opportunity, whether in our restaurants or at the Restaurant Support Center in downtown Orlando, check out what we’re serving up by visiting our CAREER SECTION.

Want to know what it means to live the Lobster Life? Visit the WORK WITH US section to learn more about the endless reasons to join, from our culture to benefits, and so much more! 

If you’re a current or former employee, please call 1-800-762-5637 and follow the prompts so we can connect you to the right person. Additionally, you can reach out to either BENEFITSTEAM@REDLOBSTER.COM or PAYROLLPROCESSING@REDLOBSTER.COM.

For employment verification, call The Work Number at 1-800-367-5690 or visit WWW.THEWORKNUMBER.COM. Make sure you use Red Lobster’s employer ID number: 16684.

At Red Lobster, we pride ourselves on doing things the R.I.G.H.T. way. With Fun and Excellence.

• Respect- Treat others with dignity; recognize everyone’s contributions; embrace diversity.
• Integrity- Be open and honest with ourselves and others; always do the right thing.
• Genuine Caring- Listen and seek to understand; see to the well-being of others.
• Hospitality- Make every guest feel welcome and special; anticipate their needs.
• Teamwork- Help each other learn, grow and accomplish more than we could on our own.
• Excellence- Seek to be the BEST in all we do.
• Fun- Brighten the day for our guests and teams; celebrate accomplishments.

We describe our culture as living the Lobster Life. It means being part of a family that has each other’s back because living our core values is the only way we work.. It also means weaving fun and excellence into everything we do, because without passion and pride, our guests do not receive the authentic experience they deserve.

For over 50 years, Red Lobster has valued having a diverse workplace where all individuals can pursue their professional dreams. 

 We take tremendous pride in creating and maintaining a work environment that is inclusive, respectful and equitable, and where individual differences, backgrounds and experiences are valued and appreciated.  We define diversity not only by its basic elements, but also by who we are, how we work and live, and our different beliefs.  By successfully bringing together people of diverse backgrounds and experiences, we embrace and encourage the uniqueness and strengths in each of us.

 We have zero tolerance for discriminatory behavior – by our employees as well as by our guests. We are proud to employ and serve people of all races, religions and genders as well as all political and religious belief systems with hospitality and genuine caring, and we welcome everyone in our restaurants for a great seafood dining experience. Our core values include respect. We expect our team members to treat our guests with respect, and we expect our guests to treat our team members with respect in return.

 We recognize that we still have work to do when it comes to diversity, inclusion and equity. That’s why we are committed to having open and honest ongoing conversations between employees and leadership to better understand barriers and biases that exist within our organization as well as ideas for how to solve them. And we are committed to taking necessary actions. Most recently, we began to implement unconscious bias training, and we are beginning to work through plans to establish a Red Lobster Inclusion & Diversity Council as well as evolve our recruitment to more intentionally recruit diverse candidates.

You can get this information by choosing a specific restaurant on our restaurant locator, found at the top of every page:

1. Click on “Find a Location Near You”.  You can use your current location, view the map, or type in a city, state/province or zip/postal code. For a list of every Red Lobster in your state, just enter the state name.
   
2. Select a restaurant and click on “View Local Page” to see the address, phone number, and hours of operation. If no locations are found, it means we don’t have any restaurants within the radius you selected, so you may want to expand your search area.   
   
3. Enter your city or zip code to see a list of Red Lobsters within that area.
   
4. You can see menus and pricing by clicking on “Order Now” on the top navigation. 

You can reach us at P.O. Box 4969, Orlando, FL 32801-4969.

We may have international franchise opportunities available. You can learn more on our INTERNATIONAL FRANCHISES PAGE, or you can CONTACT US with questions about specific opportunities.

You can find our signature biscuit mix at Walmart, Sam’s Club and most grocery stores. For questions call Continental Mills at 800-457-7744.