Red Lobster MIT Program
The Red Lobster MIT Program is a jam-packed, 13-week training program that turns managers-to-be into effective and confident managers. MITs learn all crew member positions and management skills for both the heart of house (HOH) and the front of house (FOH).
· Orientation (1 day)
· Crew member training (8 weeks)
· Managing the heart of house (2 weeks)
· Managing the front of house (2 weeks)
· Classroom training at the Restaurant Support Center in Orlando, FL (1 week)
MITs must be able to:
· Know what resources and equipment are needed to perform each task
· Perform each task and recognize "accurate" performance in others
· Train each task to others
Red Lobster is proud to be a leader in recognizing the value that diversity offers throughout the restaurant industry.
Read more about our diversity policy.
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Class Week in Orlando
During the 13th week, MITs attend a class filled with fast-paced learning and fun. By the end of this week, MITs will be able to:
• Create an over-the-top guest experience by providing hospitality you can taste and touch, talk comfortably with guests and handle guest situations
• Create a positive work environment by motivating, praising and providing feedback to crew
• Maintain an environment of respect by recognizing and preventing behaviors that could be sexual harassment
• Hire over-the-top crew members using the crew selection process
• Apply coaching techniques to improve crew performance and use the progressive discipline system consistently
• Effectively manage labor during volume
• Know who to call for what at the Restaurant Support Center
• Recognize great food as it leaves the line
• Maintain a safe work environment by following Darden security policies and procedures
• Apply Our Compass every day with crew, guests and other stakeholders
• Practice leadership behaviors to provide clear direction and unwavering support
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