Red Lobster

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Who is eligible for internship

Rising Senior
Restaurant/Hotel/Hospitality Management Major
Restaurant experience preferred
Leadership skills
Passion for restaurants

Internship Overview
The internship consists of hands-on training in all areas of the restaurant, management projects, and shadowing managers. Interns will average 40 hours of work per week.

Pay
$10.00 per hour based on a 40 hour work week

The Training Process
The Red Lobster Internship Program offers you 10 jam-packed weeks of rotational structured training. You will learn Front of House (FOH) and Heart of House (HOH) restaurant operations, crew member roles, and management responsibilities, along with Red Lobster systems and living the principles of Our Compass.

Your Work Week
At the start of the program you will receive a thorough intern schedule outlining your weekly responsibilities. Special circumstances may allow for a different approach. However, any changes need to be approved by your General Manager. In the manual you'll find:

1. Weekly schedules. While in training, you’ll be scheduled for a 40 hour work week and compensated at an hourly rate. Your manager will assign your days off each week. Planned activities, trainer availability, and special events such as meetings and inventories may affect your schedule.
2. Over-the-top preparation. Your key to building confidence and making you successful. This weekly checklist tells you what you need to DO and KNOW by the end of the week.
3. Manager Quick Reads. Short readings filled with information on technical and managerial topics.
4. Projects. Manager activities designed to increase your leadership and administrative skills.

The program is competency based. To be competent, you must be able to:
Know what resources and equipment are needed to perform each task
Perform each task and recognize "accurate" performance in others
Train each task to others

You're responsible for becoming competent in the tasks. You will need to demonstrate competency before moving on. Your managers and certified trainers will determine your competency with skill demonstrations, tests and projects.

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Our Compass
You'll also receive a copy of Red Lobster's call to action, Our Compass. Our Compass articulates our goals for all aspects of our enterprise. Our Compass lets everyone work toward the same goal with the same vision. Your General Manager will review Our Compass often. It's our way of life at Red Lobster; use all of it - often! To grow and be successful with Red Lobster, learn and live Our Compass.

Typical Intern Schedule
"Building your confidence and making you successful"

Take a look at the weekly responsibilities, competencies, and projects you'll cover each week as a Management Intern.

  • Week 1
  • Week 2
  • Week 3
  • Week 4
  • Week 5
  • Week 6
  • Week 7
  • Week 8
  • Week 9
  • Week 10
  • Principles and promises of Our Compass
  • What to look for while managing the production stations
  • The responsibilities of a production crew member
  • Our "language" at Red Lobster
  • Red Lobster’s HAACP Procedures
  • Darden’s Security Procedures
  • Complete Project #1, RL Know It All
  • Complete Project #2, Living Our Compass
  • The responsibilities of production
  • Proper storage levels
  • Labeling days, colors and codes
  • Proper food rotation (FIFO)
  • Proper temperatures to keep food safe
  • Correct equipment temperature settings
  • How to prepare a Make/Watch/Pull list
  • Red Lobster's "Vital Few" safety procedures
  • How to prevent cross-contamination
  • Key elements of the Pre-Shift Readiness Checklist
    • HOH Pre-Meal Checklist
    • FOH Pre-Meal Checklist
    • Bar Pre-Meal Checklist
  • Complete Project #3, Quality Assurance and HACCP
  • Complete Project #4, HOH Pre-Meal
  • Complete Project #5, Preparing a Make/Watch/Pull list
  • Closing each HOH Station
  • The key points of ordering, receiving, and caring for Live Maine Lobsters
  • Key elements of Harvest Food Donation
  • How to navigate around DiSH
  • Complete Project #6, Keeping Your Restaurant Clean
  • Complete Project #7, DiSH Scavenger Hunt
  • Cooking times of broiled, steamed, and grilled items
  • How to troubleshoot problems in the broil/ steam/ grill station
  • Attributes of the Guest Satisfaction Survey
  • The key components of the A vs. T report
  • Complete Project #8, GSS – Heart of House
  • Complete Project #9, Actual vs. Theoretical Report
  • The responsibilities of a utility crew member
  • What to look for while working in the utility position
  • Responsibilities of an alley coordinator
  • What to look for when working in the alley coordinator position
  • Key elements of the Darden Chemical Safety Program
  • Complete Project #10, Chemical Safety
  • Responsibilities of the host position
  • Lobby levels system
  • Key points in closing FOH stations
  • Restaurant menu knowledge
  • Complete Project #11, Becoming a beverage master
  • Complete Project #12, Food Facts
  • Key attributes of giving a performance review
  • The responsibilities of the server position
  • The responsibilities of the bartender position
  • The key points of responsible alcohol service
  • Complete Project #13, Giving a Performance Review
  • Complete Project #14, GSS – Front of House
  • The roles and responsibilities of the Culinary Manager
  • The basic principles of ordering produce and fresh fish
  • The key points of fresh fish receiving
  • ADA Guidelines
  • Red Lobster cost control systems
  • How to plan and deliver effective crew member meetings
  • How to use the Manager Log
  • The key components of smallwares ordering
  • Complete Project #15, Produce Ordering and Receiving
  • Complete Project #16, Fresh Fish Ordering and Receiving
  • Complete Project #17, Internal Communications
  • The roles and responsibilities of the Service Manager
  • The roles and responsibilities of the Beverage and Hospitality Manager
  • Public Liability
  • The Certified Trainer Program
  • Complete Project #18, Certified Trainer Program
  • Complete Project #19, Building Skills for Hospitality You Can Touch
  • The roles and responsibilities of a General Manager
  • The key components of the P&L
  • Complete Project #20, P&L