Frequently Asked Questions - Red Lobster - Contact Us

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Frequently Asked Questions

Red Lobster is the world’s most popular seafood restaurant. We are now a stand-alone company owned by Golden Gate Capital. We will continue to serve responsibly-sourced, freshly-prepared seafood in a welcoming seaside atmosphere at reasonable prices. See our FAQs for more details on this news.
Why is Red Lobster under new ownership?
Does this mean you are closing?
Who is Golden Gate Capital and why did they acquire Red Lobster?
Will my experience at Red Lobster change?
What does this news mean to me as a guest?
Can I still use my Red Lobster and Darden gift cards?
What does this mean for the managers and team members I know at my local Red Lobster?
What does this mean for prices?
If I want to discuss this news further, who can I call?
Where will Red Lobster's headquarters be located? Are you moving out of Orlando?

Why is Red Lobster under new ownership?
In May 2014, Golden Gate Capital made an offer to acquire Red Lobster from our former parent company, Darden Restaurants. Golden Gate’s offer was accepted and as a result, Red Lobster officially became an independent seafood restaurant company in July 2014.

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Does this mean you are closing?
Absolutely not! Red Lobster has no plans to close any restaurants as a result of this acquisition. We will continue to serve the seafood you’ve always loved and look forward to serving you in one of our restaurants again soon.

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Who is Golden Gate Capital and why did they acquire Red Lobster?
The music played in our restaurants is created exclusively for Red Lobster, and due to licensing requirements it cannot be sold to guests. Also, the music used in the restaurants are for use only on our stereo equipment, and cannot be played on regular compact disc players.

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Will my experience at Red Lobster change?
The things you’ve come to love about Red Lobster, like wood-grilled fresh fish, lobster, crab and shrimp prepared in classic and new ways, limited-time events like Lobsterfest® and Endless Shrimp®, and our famous Cheddar Bay Biscuits®, will still be a part of your experience. But you’ll also see some new and exciting menu items in the months ahead, which we believe will make you love Red Lobster even more.

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What does this news mean to me as a guest?
We remain committed to being your favorite seafood restaurant. This news simply means we have a new owner, who supports our plans to make Red Lobster better than ever.

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Can I still use my Red Lobster and Darden gift cards?
Absolutely. We will continue to honor Red Lobster and Darden gift cards.

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What does this mean for the managers and team members I know at my local Red Lobster?
The heart and soul of Red Lobster is our people. You can expect to see the same managers and team members you’ve come to know and love. They are incredibly important to your experience and our continued success.

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What does this mean for prices?
The acquisition has no impact on prices. We will continue to offer guests a broad range of price points, just like we do today.

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If I want to discuss this news further, who can I call?
We value your feedback and encourage you to call our Guest Relations Hotline at 1-800-LOBSTER to speak with a member of our team. Or, you can visit your local Red Lobster and speak with a general manager.

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Where will Red Lobster's headquarters be located? Are you moving out of Orlando?
Red Lobster's new restaurant support center will be located in downtown Orlando, Florida at CNL Tower I. You can read more about this news here.

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