Frequently Asked Questions - Red Lobster - Contact Us

Contact Us

Frequently Asked Questions

Where does your seafood come from?
Where can I purchase the items I see in your restaurants such as glassware and plate ware?
Where can I find more information about the music you play in your restaurants?
What is your corporate address and contact information?
What is Guest Relations Contact Information?
How can I sell property and real estate to Darden Restaurants?
How can I sell food to Darden Restaurants?
How can I sell decorations and fixtures to Darden Restaurants?
Where can I find a list of all Red Lobster restaurants and locations?
Where can I purchase Red Lobster Gift Cards?
How do I check on the status of my online Gift Card order?
How do I get the balance on my Gift Card?
Can I use my gift card or certificates at any Red Lobster?
How do I order live lobsters for delivery?
How can I check on the status of my live lobster delivery order?
How do I contact guest relations?
How do I find prices on specific menu items?
Does Red Lobster have a kids' menu?
Where can I get the recipe for Cheddar Bay Biscuits®?
Where can I get the recipe for Clam Chowder?
Where can I find other Red Lobster recipes?
How do I sell a recipe to Red Lobster?
Which menu selections are vegetarian?
How do I order party platters?
Does Red Lobster accept reservations?
Is there a membership card for the Fresh Catch Club?
How do I change my e-mail address and contact information?
How do I unsubscribe or remove my name form the Fresh Catch Club?
Where can I find information about Red Lobster Canada?
How do I enter the Passion Prize sweepstakes?
Is your site secure?
What is your privacy policy?
What are the benefits of joining the Fresh Catch Club?
Where will you be building future Red Lobster restaurants?
Does Red Lobster offer discounts or coupons?
Does Red Lobster offer franchise opportunities?
Does Red Lobster have a mystery diner program?
Does Red Lobster have a frequent diner program?
What are the hours of operation for Red Lobster?
Where can I find out about employment opportunities?
Does Red Lobster offer catering?
How can I buy stock in Red Lobster?
Does Red Lobster host celebrations and special occasions?
Where can I find information about food allergies?
Does Red Lobster have restaurants in Canada?
Does Red Lobster support environmental causes?
Are historical Red Lobster logos available online?

Nutritional Information
I am trying to eat lighter. What should I order at Red Lobster?
Does Red Lobster provide nutritional information about its menu items?
What if I didn’t check online before going to Red Lobster? Can I get nutritional information at the restaurant?
What if I have a specific question about Red Lobster’s menu and nutrition? Who can I talk to?
I am trying to avoid trans-fats and hydrogenated oils. Do any of your menu items contain trans-fats?
Why does your menu include items with higher calorie and fat-gram counts?


Where does your seafood come from?
We literally search the world for the highest-quality seafood. We have buyers and total quality inspectors who work with suppliers in over 30 countries to bring you "the best of the sea." We examine and test seafood at every point of our supply chain - all the way to the source - so guests know they are enjoying safe meals in our restaurants. All Red Lobster seafood meets our industry-leading standards which, in turn, meet or exceed all U.S. government requirements.

Where can I purchase the items I see in your restaurants such as glassware and plate ware?
Regarding glassware, Libby's was the distributor of the Red Lobster Lighthouse Glasses and there were ten glasses in the series. Regarding plate ware, it was designed exclusively for Red Lobster and are not available for retail sale. Currently, all of our restaurants are using this china, however, we are constantly testing new products, so it's likely that you may periodically find something different in our restaurants.

Where can I find more information about the music you play in your restaurants?
The music played in our restaurants is created exclusively for Red Lobster, and due to licensing requirements it cannot be sold to guests. Also, the music used in the restaurants are for use only on our stereo equipment, and cannot be played on regular compact disc players.

What is your corporate address and contact information?
Red Lobster is located at 1000 Darden Center Drive, Orlando, FL 32837. Our corporate mailing address is P.O. Box 695011, Orlando, FL 32869-5011.

Back to Top

Guest Relations Contact Information?
If you prefer not to use our E-mail form, you can reach us by writing to the address below:

Red Lobster Guest Relations
P.O. Box 695017
Orlando, Florida 32869

By telephone, we can be reached Monday - Friday between the hours of 10am - 4pm Eastern time at 800-562-7837
Return to the E-mail form

Back to Top

How can I sell property and real estate to Darden Restaurants?
Forward any information to our Real Estate Department at the following address: Darden Restaurants, Inc., Real Estate Department, PO Box 695011, Orlando, FL, 32869.

How can I sell food to Darden Restaurants?
Forward any information to our Purchasing Department at the following address: Darden Restaurants, Inc., Purchasing Department, PO Box 695011, Orlando, FL, 32869.

How can I sell decorations and fixtures to Darden Restaurants?
Forward any information to our Real Estate Department at the following address: Darden Restaurants, Inc., Real Estate Department, PO Box 695011, Orlando, FL, 32869.

Where can I find a list of all Red Lobster restaurants and locations?
Red Lobster restaurant locations can be found via the online restaurant locator.

Back to Top

Where can I purchase Red Lobster Gift Cards?
Order gift cards online or call 1-800-248-4931. To order Canadian Gift cards, please call 1-888-245-6975.

How do I check on the status of my online Gift Card order?
Check your order status can be found by calling 1-800-248-4931 or email GiftCardServices@RedLobster.com.

How do I get the balance on my Gift Card?
You may find balance and expiration information by visiting https://gift.redlobster.com or by calling the telephone number on the back of your card and following the instructions.

Can I use my gift card or certificates at any Red Lobster?
Red Lobster Gift Cards can be used at any Red Lobster restaurant in the U.S.

Back to Top

How do I order live lobsters for delivery?
Ordering live lobsters and other seafood for home delivery is easy at www.redlobster.com. Or call (866) 242-5200.

How can I check on the status of my live lobster delivery order?
Call (866) 242-5200 to check on your order status.

How do I contact guest relations?
Contacting guest relations is fast and easy using our electronic contact form or by calling (800)LOBSTER.

Back to Top

How do I find prices on specific menu items?
Because menu prices can vary by geography, contact your local Red Lobster for more information. Find specific restaurant contact information using our restaurant locator.

Does Red Lobster have a kids' menu?
Absolutely. You can even view it online.

Where can I get the recipe for Cheddar Bay Biscuits®?
We’re delighted you love them as much as we do! You'll have to come see us for more Cheddar Bay Biscuits. We're unable to give away the recipe at this time. However, you can learn about lots of other Red Lobster recipes.

Where can I get the recipe for Clam Chowder?
You'll have to come see us for more of our clam chowder. We're unable to give away the recipe at this time. However, you can learn about lots of other Red Lobster recipes.

Back to Top

Where can I find other Red Lobster recipes?
Find plenty of Red Lobster's best recipes right online. Even send our creations to friends and family. We're sorry, but we cannot respond to individual recipe requests. Our recipe database changes often so be sure and check back regularly for updates.

How do I sell a recipe to Red Lobster?
Our team of chefs is constantly creating recipes for us. For this reason, we cannot accept unsolicited recipes of any kind.

Which menu selections are vegetarian?
While we don't have vegetarian items on our menu, some recipes can be prepared without meat or seafood. Please speak with a manager about specific menu suggestions to best meet your needs.

How do I order party platters?
You can order party platters from your local Red Lobster restaurant.

Back to Top

Does Red Lobster accept reservations?
Red Lobster does not offer reservations at this time.

Is there a membership card for the Fresh Catch Club?
No. All you need is an e-mail address to receive all the special offers and promotions from the Fresh Catch Club. No card necessary (or available).

How do I change my e-mail address and contact information?
Update your profile online now. Just enter your e-mail address and password if you're not already logged in and then change all of your information and re-submit it for updating.

How do I unsubscribe or remove my name form the Fresh Catch Club?
It's easy; simply unsubscribe. Just enter your e-mail address and password if you're not already logged in.

Back to Top

Where can I find information about Red Lobster Canada?
Visit www.redlobster.ca to read information about Red Lobster Canada.

How do I enter the Passion Prize sweepstakes?
Just for being a Fresh Catch Club member, you're automatically entered into our Passion Prize sweepstakes. Look for opportunities in your inbox to increase the number of times you can enter and increase your odds of winning.

Is your site secure?
RedLobster.com uses secure SSL encryption. All membership data and e-commerce information is completely secure.

Back to Top

What is your privacy policy?
Read the Red Lobster Privacy Notice.

What are the benefits of joining the Fresh Catch Club?
As a Fresh Catch Club member, you'll be eligible to receive exclusive discounts, benefits, updates, promotions and sweepstakes all delivered exclusively via e-mail. It's fast, easy and sure to keep you in the mood for the great taste of our seafood.

Where will you be building future Red Lobster restaurants?
Your suggestion for a new Red Lobster Restaurant in your area is appreciated. We take all comments very seriously, tracking them carefully, and your suggestion will be sent to our Market Development Department. Contact us to make your suggestion.

Does Red Lobster offer discounts or coupons?
Red Lobster does not offer any coupons here on this site. From time to time, you may find offers in the coupon section of your Sunday paper or at a Red Lobster local event. Additionally, special offers are sometimes made available to our Fresh Catch Club exclusively via e-mail. So sign up now.

Back to Top

Does Red Lobster offer franchise opportunities?
Red Lobster does not franchise. All Red Lobster restaurants are company owned and operated. We are a wholly owned subsidiary of Darden Restaurants, Inc.

Does Red Lobster have a mystery diner program?
Currently we do not have a company-wide mystery diner program. All members of our corporate management team make unannounced visits to our restaurants and report their findings on a regular basis.

Does Red Lobster have a frequent diner program?
At this time, Red Lobster does not offer a frequent diner program.

What are the hours of operation for Red Lobster?
These vary by location. Please contact your local Red Lobster to receive specific hours of operation.

Back to Top

Where can I find out about employment opportunities?
Visit your local Red Lobster or our online employment center for more information.

Does Red Lobster offer catering?
Red Lobster does not offer catering services, but we're always happy to help you plan a special event in our restaurant. Contact your local Red Lobster for more information.

How can I buy stock in Red Lobster?
Visit Darden Investor Relations to learn about purchasing stock in our company. Red Lobster is a wholly owned subsidiary of Darden Restaurants (NYSE:DRI).

Does Red Lobster host celebrations and special occasions?
Red Lobster is happy to help assist you with planning a special event in our restaurant. Contact your local Red Lobster for more information.

Back to Top

Where can I find information about food allergies?
If you have a question about a specific item on Red Lobster's menu, please call our Guest Relations Department at 1-800-LOBSTER (800-562-7837) or email them at Guest Relations. They will work with Red Lobster's Quality Assurance Department to determine whether any of the ingredients you are allergic to may be present in the dishes you are interested in buying.

Does Red Lobster have restaurants in Canada?
Yes. We have 29 restaurants there. Click here to find the location nearest you.

Does Red Lobster support environmental causes?
Yes. Ensuring the sustainability of marine life is a top priority for Red Lobster, and we support many worthy causes through the Darden Restaurants Environmental Trust. For more information, please click here.

Are historical Red Lobster logos available online?
Click here to view a few different pieces of brand history from the Red Lobster archive.

 

Nutrition Information

I am trying to eat lighter. What should I order at Red Lobster?
Our menu has a variety of delicious dishes for guests who are looking for lighter options. We suggest you look at our LightHouse Menu, which contains full-portion items from our menu that are lower in calories, fat, saturated fat, sodium and carbohydrates, including lobster, shrimp and fresh fish. We are also happy to do our best to make substitutions where possible to meet your needs.

Does Red Lobster provide nutritional information about its menu items?
Yes. We provide the information on our website so guests may access the most accurate and up-to-date information available.

What if I didn't check online before going to Red Lobster? Can I get nutritional information at the restaurant?
Yes, our restaurants are happy to provide you with this information.

What if I have a specific question about Red Lobster's menu and nutrition? Who can I talk to?
Please call one of our Guest Relations Representatives at 1-800-562-7837 (Monday-Friday 10 a.m. - 4 p.m. Eastern Standard Time).

I am trying to avoid trans-fats and hydrogenated oils. Do any of your menu items contain trans-fats?
Our cooking oils are all trans-fat free.

Why does your menu include items with higher calorie and fat-gram counts?
Our goal is to deliver an exceptional experience every time you visit our restaurant. An important part of that experience is having a wide variety of menu items that appeal to a broad range of taste preferences and dietary needs. If you are concerned about the nutritional content of a certain item, you may want to consider other options, such as our LightHouse menu items. We are also happy to do our best to make substitutions where possible to meet your needs.

Back to Top